1. Inspection on delivery

Customers should inspect the order at the time of delivery and immediately note visible damage, shipping errors or missing packages.

2. Reporting issues

Any issue should be reported as soon as possible to geral@distintos.eu, identifying the order and attaching photographs whenever relevant.

3. Right of withdrawal

Where legally applicable, consumers have 14 days to withdraw from a distance contract without having to state a reason.

To exercise this right, customers must contact Distintos in writing within the legal deadline.

4. Exclusions or limitations

As provided by law, certain goods may be excluded from the right of withdrawal, including perishable goods, goods liable to deteriorate rapidly, personalised items and sealed goods not suitable for return for health or hygiene reasons once unsealed after delivery.

5. Condition of returned products

Unless there is a defect or lack of conformity, returned products must be in an adequate condition, without signs of use incompatible with merely checking their nature, characteristics and functioning, and accompanied by all applicable items.

6. Refunds

After validation of the situation and receipt of the products, where applicable, refunds will be made using the same payment method used for the purchase unless another legally permitted solution is agreed.

The actual timing for funds to become available may depend on the payment service provider or bank.

7. Defective product or incorrect delivery

If a product is defective, damaged in transport or incorrectly shipped, Distintos will assess the situation and indicate the next steps, including possible replacement, collection, credit note or refund, as appropriate.