Return and Refunds
Product transactions carried out through the e-marketplace are subject to Portuguese legislation and are governed by the following conditions

  1. The Products are presented on the Website with a description that allows the Buyer to know their essential characteristics and their price;
  2. The Buyer selects the Product(s) he intends to purchase;
  3. The Buyer confirms his choice of Product(s) and acknowledges and accepts these Terms and Conditions by clicking on validation;
  4. The Buyer receives an e-mail message confirming the acceptance of his order. However, the purchase and sale contract concluded between the Buyer and the Seller is subject to the resolutive condition of the availability of the Product.
  5. The Seller is informed by Distintos, Lda that one or more Products he placed online was the object of an order;
  6. Distintos, Lda makes every effort to ensure that all information on the site is correct. However, and considering that this information is provided to us by different sellers, errors may occur. Thus, whenever if it finds that there is an error in the price or description of a product that has been the object of an order, Distintos, Lda will contact the buyer as soon as possible, with a view to canceling the said order and refunding any amounts that may have been paid in the meantime by the buyer. Alternatively and if possible, the Buyer may also, after being duly informed of the correct purchase conditions, choose to confirm the order placed.
  7. If the same Product is the object of an order by several Buyers at the same time, and depending on the availability of this Product, it will be sold to the first Buyer who registers and pays for his order. The order submitted by the remaining Buyers will be nullified;
  8. Once the order has been validated or confirmed by the Seller, a communication is sent to the Buyer (email message, SMS or other) to inform him of the shipment or cancellation of the order;
  9. In the event of total or partial confirmation of the order by the Seller, the resolutive condition that forms part of the purchase and sale contract entered into between the Buyer and the Seller is not fulfilled, thus the Seller assumes the commitment definitive order to send the order within the foreseen period. At that moment, the value of the order will be debited, except for the cases in which the payment was made previously (namely through Multibanco, Payshop, MB Way or other reference).
  10. In the absence of confirmation of the availability of the Product(s) within the period provided for in point 6) above, the contract entered into between the Buyer and the Seller is automatically terminated and each of the Parties is released from its obligations. However, only the contract relating to the sale of the unavailable Product(s) is covered by this resolution.
  11. In case of confirmation of the availability of all or part of the Products ordered by the Buyer, said Products are dispatched by the Seller.
  12. Buyer must confirm:
    1. Receipt of product(s),
    2. Conformity of the same(s) (product conformity means that it corresponds to what was ordered)
    3. Product status (which corresponds to the description on the Website at the time of purchase) in "My Account". In the absence of confirmation, the Product is presumed to have been received in good condition and in good condition within the deadline of 21 (twenty-one) days from the date of the respective issue. This Clause does not affect the provisions contained in Decree-Law no. 67/2003, of 08.04 with the amendments introduced by Decree-Law no. 84/2008, of 21.05.
  13. The Seller undertakes to fulfill at least 97% (ninety-seven percent) of orders for the Products proposed for sale on the Website. Otherwise, Distintos, Lda reserves the right to temporarily or definitively interrupt access to the Service by the Seller in question, suspending or terminating these conditions without prior notice and without compensation.
  14. The Buyer is invited to evaluate the Seller's performance upon confirmation of receipt of the Products ordered, thus allowing Buyers to select the Products from the Sellers that best meet the conditions of use of the Service.
  1. The purchase price of the Product is determined by the Seller. The price is indicated in euros with all taxes and fees included in the description sheet, but excluding delivery costs, which are added before order validation.
  2. Payment for purchases made through the Service is made to the online payment platform contracted for this purpose by Distintos, Lda, whose terms and conditions apply to this contract and to which the Seller adheres without reservation will be communicated to the Seller, who is responsible for delivering the said value to Distintos, Lda and to the respective Seller under the agreed conditions.
  3. Whenever you want to issue an invoice with a tax number, the Buyer must provide this number when placing the order and before proceeding with payment.
  1. Distintos, Lda will make available to the Buyer various delivery methods, to be defined depending on the Products.
  2. The method, terms and shipping costs will be chosen by the Buyer at the time of purchase.
  3. The General Conditions for the Provision of Distribution Services contracted by Distintos, Lda for shipping purposes will be available at all times on the website
  1. Distintos, Lda has transport insurance to cover any damage resulting from the transport of Products transacted through the Website.
  2. Indemnities and "Extra Insurance"
    1. Whenever there is a delay in the delivery of an order/good weighing less than or equal to 30 (thirty) kilograms, compensation is due corresponding to the price of the respective transport, with no payment of any resulting compensation delay in delivery, if the order/goods weigh more than 30 (thirty) kilograms.
      1. The weight of the order/merchandise is measured according to the information contained in the invoice corresponding to the respective transport.
  3. In case of loss or damage to the order/goods, compensation is due, under the terms of the legislation in force, in the amount corresponding to the lesser of the following values:
  4. A. Acquisition value of the order/goods proven upon presentation of the respective invoice;
    B. € 10.00 (ten euros) per kilogram of gross weight of the order/goods measured according to the information on the invoice corresponding to the respective transport.
  5. Whenever it is understood that the compensation provided for in paragraph 2 above is not adequate to cover the risk arising from the shipment to be carried out, an insurance may be contracted, called "extra insurance ", which will cover loss, breakdown or damage resulting from transport up to a maximum amount of €12,500 (twelve thousand five hundred euros).
  6. Indemnity resulting from loss, damage or damage resulting from transport, under the terms of paragraph 3 above, will be due upon presentation of the invoice for the order/goods in question and will correspond to the lowest of the following amounts :
    • Order/merchandise purchase price;
    • Amount of "extra insurance" contracted.
  7. The "extra insurance" can be added to each of the services provided by the Carrier indicated below, whose characteristics can be consulted at
    • "For Tomorrow";
    • "In 2 Days";
    • International EMS.
  8. "Fragile" Service
    1. For deliveries in mainland Portugal of objects that require manual and personalized treatment, the "Frágil" additional service is available
    2. The "Fragile" additional service is only available within the scope of the "For Tomorrow" service, whose characteristics can be consulted at
    3. The Seller is obliged to indicate the contracting of the "Fragile" additional service by affixing an identification symbol to be agreed between the Parties on the waybill and in the prior notice of shipment of each object *. The Seller will be solely and exclusively responsible for any damages resulting from the non-identification of the "Fragile" service in the waybill and in the prior notice of shipment of each object.
    4. The occurrence of damage resulting from transport in a shipment with a "Fragile" additional service will give rise to the payment of compensation in the amount of the damaged order/goods, upon presentation of the respective invoice. , the compensation due will exceed the amount of €2,500 (two thousand five hundred euros).
    5. To obtain coverage for loss, breakdown and damage in excess of €2,500 (two thousand five hundred euros) that may occur as a result of the transport to be carried out, it can be contracted simultaneously with the additional service "Fragile" the "extra insurance" best described in the previous clause.
  1. Under the terms of the legislation in force, the Buyer has a period of 14 (fourteen) days from the receipt of the ordered Product(s) to manifest, with the said Seller , your intention to exercise your right of free withdrawal without payment of compensation and without having to indicate the reason.
  2. In case of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the shipping costs will be refunded. shall be borne by the Buyer.
  3. The Product(s) must be returned in its original and complete condition(s) (packaging, accessories, instruction manual, etc.) in the same way as in shipment, within a period of 14 days from the date on which the Buyer informed the Seller that he intends to return the product.
  4. Under the applicable legal terms, the right of free withdrawal cannot be exercised in relation to audio and video recordings, discs and computer programs from which the Purchaser has removed the guarantee and inviolability seal.
  5. The Buyer exercises his right of free withdrawal directly from the Seller in question through the messaging tool made available to him within the scope of the Service.
  6. Refunds for returned products are made by the Seller to the Buyer as soon as possible and within a period of 14 (fourteen) days from the date on which the product was received by the Seller.
  1. The Seller undertakes to comply with the legislation to which he is subject in his capacity as a professional regarding the Products he sells on the Website, including legislation relating to the guarantee of consumer goods.
  2. The Seller undertakes to make every effort to best fulfill its obligations by providing a quality service to Buyers. In particular, the Seller undertakes to respond to e-mails email from the Distintos, Lda Customer Support Service, as well as the Buyers' email messages within a maximum period of 24 working hours from the respective reception.
  3. The Seller undertakes that all possible contacts it may have with Buyers will be carried out through the Customer Support Service of Distintos, Lda, being forbidden to use any personal data of the Buyer obtained through the E-Marketplace, under penalty of suspension or immediate termination of the Contract, without prior notice or compensation.
  4. The Seller undertakes and warrants that it will only sell Products which it owns or over which it has rights enabling it to sell them. The Seller warrants that the Products do not violate nor the applicable norms, mandatory or not and that do not prejudice the rights of third parties, including intellectual, industrial property and/or copyright. Accordingly, the Seller undertakes in particular not to sell any Product that constitutes a counterfeit terms of the Code of Copyright and Related Rights or any Product whose marketing is regulated by legislative, regulatory or contractual provisions (namely due to the existence of a selective distribution network). The Seller is solely responsible for offering the Products for sale that you propose in the Service.
  5. Regarding the description associated with the Product offers that it sends to Distintos, Lda for the purposes of inclusion in the E-Marketplace, the Seller undertakes to act in good faith. The Seller is solely responsible for the accuracy of the information provided to Distintos, Lda and undertakes that these do not create a risk of misleading potential Buyers, both with regard to the characteristics of the Product and with regard to its condition or price. communicates to Distintos, Lda all information that allows Buyers to become aware of the essential characteristics of the Product (if applicable, Product composition, accessories included, origin, etc.), including special mentions defined by law (e.g., alcoholic beverages , toys, etc.).
  6. Even in cases where the information about the product is already on the website, the Seller has the obligation to verify the accuracy of that information and to request its correction in case of non-compliance or inaccuracy; Seller will be responsible for any extra cost that Distintos, Lda incurs, namely with regard to transport services, resulting from the inaccuracy of the information contained on the Website regarding the submitted offer.
  7. The Seller undertakes that the illustrations provided in the description associated with the Product offers proposed by him (photographs, drawings, etc.) are in conformity with the Products illustrated in this way and respect the rights from third parties. The Seller guarantees that it has the rights, namely intellectual property rights relating to these illustrations, which allow it to use them to present the Products.
  8. The purchase and sale contracts for the Products offered by the Seller on the Website are concluded between the Seller and the Buyer under the resolutive condition that the Product is available. The Seller undertakes to offer only Products on the Website available and to immediately delete any offer for Products that are no longer available.
  9. The Products sold on the Website are covered by a guarantee of conformity, guaranteed by the Seller, under the terms of the legislation applicable to the category of goods in which they are inserted.
  10. The expenses arising from the return of any Product under the aforementioned guarantee will always be fully borne by the Seller, including in cases where the Seller, within the scope of internal policies, offers additional guarantees not contemplated in the this Agreement.
  1. In the event of a consumer dispute, defined in accordance with the provisions of Law No. 144/2015, of 8 September, the consumer may resort to the competent alternative dispute resolution entity.
  2. Without prejudice to the provisions of legislation, statutes and regulations to which alternative resolution entities for consumer disputes are bound, the consumer may opt for the European online dispute resolution platform available at, by the alternative resolution body for consumer disputes in your place of domicile or by the alternative resolution body with specialized expertise, if any for the sector in question. updated list of all alternative consumer resolution entities available at
  3. If there is no entity(ies) for alternative dispute resolution pursuant to the provisions of the previous number or the existing entity(ies) is(are) not considered competent due to the value of the dispute, the consumer may resort to the National Center for Information and Arbitration of Conflicts of Consumption, located in Lisbon, with the email address: and available at